Frequently Asked Questions
How do I return a product?
Email us at in**@****er.ee with your order number and we’ll guide you through the return process. The cost of return shipping is covered by the buyer unless the item was incorrect or defective.
Which countries do you ship to?
We ship orders from Estonia to most countries across Europe & also some neighbouring regions:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Can I change or cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible at in**@****er.ee and we’ll do our best to update or cancel it.
Can I return my order?
Yes. You have the right to return unused items within 14 days after receiving your order. Products must be in their original packaging and condition.
Is my payment information secure?
Yes. All payments are processed through secure encrypted systems. We never store your card details.
What payment methods do you accept?
We accept major credit/debit cards, bank payments, and other secure online payment methods listed at checkout.
How much is shipping?
Shipping costs depend on the destination and will be shown at checkout before you confirm your order.
How long does delivery take?
- To Estonia, Latvia, Lithuania & Finland: usually 1–3 working days
- Other EU countries & neigbouring regions: usually 3–7 working days
Delivery times may vary during holidays or peak periods.
How do I place an order?
Browse our store, add your chosen products to the cart, and proceed to checkout. Fill in your shipping details, select a payment method, and confirm your order.
Who can I contact if I still have questions?
You can reach our support team anytime at in**@****er.ee — we aim to respond as quickly as possible.
